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Privacy Policy

Last Updated: May 2026

Welcome to Birmingham Boiler Repair Quotes (accessible at birminghamboilerrepairquotes.co.uk). We operate as a free quote-matching and lead-generation service. We respect your privacy and are committed to protecting the personal data we collect from you in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Personal Data We Collect

When you use our 5-step quote matching form or contact page, we collect the following personal data:

Identity details: Full Name.
Contact details: Mobile number, telephone number, and Email Address.
Location data: Postcode and Town / Area.
Property information: Property type (house, flat, etc.) and your relationship to the property (homeowner, landlord, tenant).
Enquiry specifications: Service requested, boiler issue details, urgency of repair, and any optional notes you submit.
Marketing indicators: Your preferences regarding receiving heating-related offers and tips.
Technical logs: IP address, browser type, referral source, UTM campaign tracking parameters, and cookie logs.

2. Why We Collect This Data

We collect and process your personal data for the following legitimate purposes:

To operate our quote-matching engine and identify suitable participating local heating providers.
To securely pass your details to matched providers so they can contact you directly to discuss your enquiry.
To send immediate lead notifications to our site administrator.
To prevent automated spam and malicious bot submissions (using honeypot checks and rate-limit controls).
If you separately opt in, to send you promotional heating-related tips, offers and updates by email or text.

3. Data Sharing and matched Providers

By submitting an enquiry, you explicitly agree that Birmingham Boiler Repair Quotes may share your contact details and boiler issue specifications with up to 3 participating local heating service providers covering your postcode area.

These matched providers are independent businesses. Once matched, they may contact you directly by telephone, text message, or email using the details you provided. They are only authorized to contact you regarding the specific boiler service request you submitted, unless you separately opt in to their direct marketing.

4. Your Privacy Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right of access: Request a copy of the data we hold about you.
Right to rectification: Correct inaccurate or incomplete details.
Right to erasure (to be forgotten): Request deletion of your lead data from our administrator records.
Right to withdraw consent: You can withdraw your marketing consent or object to being contacted by matched providers at any time.

To exercise any of these rights, please contact us at hello@birminghamboilerrepairquotes.co.uk.

5. Data Retention

We retain your lead record in our secure database for a reasonable placeholder period (e.g. 12 months) for administrative, verification and auditing purposes, after which the data is safely deleted or anonymized, unless a longer retention period is legally required.

6. Cookie Control & Analytics

We use essential session cookies to run the administrator login portal and temporary form stepper functions. We do not run intrusive tracking or share your personal data with third-party social media advertisers.

7. Contact Us

If you have any questions about this Privacy Policy, please contact our data controller at:
Email: hello@birminghamboilerrepairquotes.co.uk